Elevating Customer Satisfaction for a Telecom Business with Customer Self-Service Portal
Aixtor partnered with Panamax Inc., a leading VoIP service provider in the USA, to digitally transform their operations and enhance customer experiences through a comprehensive self-service portal solution.
4x
Increase in Website Traffic
5x
Increase in Monthly Sign-ups
7x
Increase in Monthly Revenue
3x
Enhanced Operational Efficiency
About the Client
Panamax Inc., the technology arm of Bankai Group, is a global leader in developing FinTech and telecommunication technologies for telecom operators, carriers, mobile network operators (MNOs), and mobile virtual network operators (MVNOs). Established in 2001, the company has worked with highly reputable clients, optimizing telecom and technology turnkey solutions.
The Challenges
Scalability Issues
Needed a solution to serve a growing customer base efficiently.
Manual Processes
Lengthy onboarding and customer setup processes.
User Experience
Demand for a user-friendly, self-service platform.
Market Competition
Pressure to innovate and offer better services than competitors.
The Solution
Liferay DXP Portal
Developed a comprehensive customer self-service portal using Liferay DXP, known for its scalability and feature-rich environment.
Automated Processes
Implemented automated account setup, Quick Credit Check, Know Your Customer (KYC) process, Online Interconnect Agreement, and interoperability testing to streamline operations.
User-Friendly GUI
Provided easy access to rate sheets, dashboards, reports, invoices, CDRs, and transaction details.
Seamless Integration
Integrated the new portal with existing systems ensuring data coherence and operational continuity.
Scalable Architecture
Designed a modular and scalable architecture to ensure long-term sustainability and growth.
Technology Stack
Liferay DXP
Chosen for its extensive features, flexibility, and proven track record in the telecom sector.
Tomcat, Apache, and Linux
Fit seamlessly into the existing technology stack at Panamax.
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