2x
Reduction in Downtime
2x
Optimization in Machine Utilization
3
Years Availability of Comprehensive Metrics
1
Hour Improvement in Health Check Frequency
About the Client
The client is a leader in dessert blending and dispensing machines in the US, with over 25,000 blenders manufactured and installed worldwide. Their commitment to innovation and quality has established them as a top player in the industry.
The Challenges
Performance Tracking and Remote Monitoring
Needed to track performance through analytics and remotely monitor connected appliances.
Lack of “On Demand” Capability
Required real-time metrics and events beyond the existing ~90 events.
Remote Support
Needed quick remote support to resolve blender issues efficiently.
Easy Upgrades
Required a system to push upgrades to multiple devices simultaneously.
Solution
Intuitive Dashboards
Developed dashboards to monitor device health and performance, providing data insights on blender registration, status, upgrades, errors, jobs, notifications, and logins.
Actionable Insights
Implemented features to identify catastrophic errors by region and appliance, providing a foundation for predictive maintenance using AI and ML.
Remote Updates
Enabled remote updates to devices and content scheduling for display on the devices.
Log Monitoring
Provided capabilities to remotely monitor device logs and identify issues.
Technologies
Liferay DXP
Chosen for its extensive features, flexibility, and proven track record in digital experience platforms.
Azure SDK
Integrated for advanced monitoring and support capabilities.
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