NBFC100 Tech Summit 2026: Key Insights Shaping the Future of the NBFC Industry

The NBFC100 Tech Summit 2026 brought together industry leaders, innovators, and technology partners for a day of insightful conversations around the future of financial services. Aixtor Technologies, alongside Liferay, was proud to participate in the event and engage with organizations that are actively driving transformation across the NBFC ecosystem.

More than product discussions, the summit was about understanding the priorities, challenges, and opportunities that are influencing decision-making across the industry. From customer experience and operational efficiency to AI adoption and regulatory readiness, the conversations highlighted a sector that is focused on building for the future.

Highlights from the Summit Floor

Interest in Real-World Digital Transformation Stories

One of the strongest themes throughout the event was the demand for practical, proven use cases.

Many NBFC leaders were interested in understanding how organizations are leveraging platforms like Liferay to solve real business challenges. Rather than focusing on technology features alone, discussions centered around business outcomes and implementation approaches.

At the summit, Aixtor and Liferay showcased how organizations are building customer self-service portals, partner and agent onboarding journeys, document management systems, and modern intranet solutions on a unified platform. Attendees were particularly interested in seeing how these solutions help reduce operational complexity while improving customer and partner experiences.

The conversations reinforced a growing preference for solutions that deliver measurable value rather than isolated technology investments.

AI Is Moving Beyond Experimentation

Artificial Intelligence continues to be one of the most discussed topics across the industry.

Across conversations with NBFC leaders, it became clear that AI is moving beyond experimentation and becoming an operational priority. Organizations are actively looking for ways to improve customer engagement, accelerate service delivery, and reduce manual effort.

Aixtor and Liferay demonstrated how AI-powered digital experiences can support smarter customer journeys through personalized content, intelligent recommendations, self-service experiences, and conversational interfaces. The strong interest in these capabilities highlighted the industry’s growing focus on combining automation with better customer experiences.

DPDPA Is Becoming a Strategic Priority

Data privacy and governance emerged as another important area of focus throughout the summit.

Many organizations shared that DPDPA initiatives are no longer driven solely by compliance requirements. Instead, they are becoming part of broader governance, risk management, and customer trust strategies.

Through discussions and solution demonstrations, Aixtor and Liferay highlighted how centralized document management, role-based access controls, records retention policies, and secure digital experiences can help organizations strengthen governance while simplifying information management.

Modernizing Core NBFC Operations

The summit also highlighted significant investments being made in modernizing core business functions.

Debt Collection, Field Operations Management, LOS/LMS platforms, and Document Management Systems continue to be major focus areas for organizations seeking greater efficiency and scalability.

At the event, Aixtor and Liferay showcased how connected digital platforms can help bring together customers, partners, employees, and business processes within a single ecosystem. This approach enables organizations to streamline workflows, improve visibility, reduce manual interventions, and create more consistent stakeholder experiences.

The interest in these use cases demonstrated that NBFCs are increasingly looking for integrated solutions that support both operational excellence and long-term growth.

Looking Beyond Technology

Perhaps the most important takeaway from the summit was that NBFCs are no longer evaluating technology in isolation.

The conversation has evolved from implementing systems to creating connected experiences. Organizations are looking for solutions that bring together customers, partners, employees, and processes while delivering tangible business outcomes.

As the industry continues to evolve, the focus remains clear: building agile, customer-centric, and future-ready organizations.

We would like to thank everyone who visited the Aixtor and Liferay booth, shared their perspectives, and participated in valuable discussions throughout the event. We look forward to continuing these conversations and supporting NBFCs on their digital transformation journey.