case_study_banner_Customer Self-Service
4x
Increase in Website Traffic
5x
Increase in Monthly Sign-ups
7x
Increase in Monthly Revenue
3x
Enhanced Operational Efficiency
case_study_details_Customer Self-Service Portal

About the Client

Panamax Inc., the technology arm of Bankai Group, is a global leader in developing FinTech and telecommunication technologies for telecom operators, carriers, mobile network operators (MNOs), and mobile virtual network operators (MVNOs). Established in 2001, the company has worked with highly reputable clients, optimizing telecom and technology turnkey solutions.

The Challenges

  • Scalability Issues

    Needed a solution to serve a growing customer base efficiently.

  • Manual Processes

    Lengthy onboarding and customer setup processes.

  • User Experience

    Demand for a user-friendly, self-service platform.

  • Market Competition

    Pressure to innovate and offer better services than competitors.

The Solution

  • Liferay DXP Portal

    Developed a comprehensive customer self-service portal using Liferay DXP, known for its scalability and feature-rich environment.

  • Automated Processes

    Implemented automated account setup, Quick Credit Check, Know Your Customer (KYC) process, Online Interconnect Agreement, and interoperability testing to streamline operations.

  • User-Friendly GUI

    Provided easy access to rate sheets, dashboards, reports, invoices, CDRs, and transaction details.

  • Seamless Integration

    Integrated the new portal with existing systems ensuring data coherence and operational continuity.

  • Scalable Architecture

    Designed a modular and scalable architecture to ensure long-term sustainability and growth.

Technology Stack

  • Liferay DXP

    Chosen for its extensive features, flexibility, and proven track record in the telecom sector.

  • Tomcat, Apache, and Linux

    Fit seamlessly into the existing technology stack at Panamax.

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