case_study_banner_Customer Portal
3x
increase in monthly revenue
3x
Increase in Website Traffic
2x
Increase in Registrations
15%
Cost Savings And ROI
case_study_details_Customer Portal For Insurance Company

About the Client

The client is a distinguished insurance provider in the USA, specializing in offering trusted and personalized auto and home insurance protection exclusively to educators, law enforcement personnel, nurses, and firefighters. Their commitment extends beyond insurance services; they are dedicated to supporting and enhancing the quality of life in American communities through tailored coverage options and exceptional customer service.

The Challenges

  • Outdated Infrastructure

    Legacy systems hindered operational agility and customer service responsiveness.

  • Competitive Pressure

    Rising competition from agile insurers with modern digital platforms necessitated a swift response.

  • Customer Expectations

    Increasing demand for personalized, user-friendly digital experiences required a complete upgrade of their online services.

The Solution

  • Liferay DXP Scalable Solution

    Developed a customer portal using Liferay DXP, renowned for its scalability and feature-rich environment.

  • Personalization Targeted Content

    Implemented advanced personalization algorithms to deliver targeted content based on user profiles, geographic location, and occupation.

  • Automation Streamlined Operations

    Automated processes such as new policy registration, online quoting, and claims handling to streamline operations and improve efficiency.

  • Integration Data Coherence

    Integrated the new portal seamlessly with existing legacy systems ensuring data coherence and operational continuity.

  • Architecture Scalable Design

    Designed a modular and scalable architecture ensuring long-term sustainability and growth.

Technology

  • Liferay DXP

    Chosen for its extensive features, flexibility, and proven track record in the insurance sector.

  • Guidewire

    Integrated to enhance backend processes related to policy management and claims.

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